Office Manager/Dispatcher

Job Description

Position: Dispatcher/Customer Service

Altitude Facility Services is looking for a full-time Customer Service/Dispatcher to work in our Castle Rock office location. Altitude Facility Services is a single source facility maintenance provider of services to restaurant, retail and business industries throughout Colorado. From servicing HVAC, controls systems and repairs to landscaping and snow removal

We are a family-owned company and growing! We are looking for qualified team members to join our family. This position requires a friendly, self-motivated individual that is customer focused and detail-oriented.

Job Description

Receive client phone requests/ service calls, set up service calls on computer system, transfer calls to appropriate technicians.

Maintain the Service Technicians' daily schedules

Clear and concise communication with technicians and clients

Client/customer relations (Communicating with customers; update with any schedule changes.)

Issue Invoices (computer/App assisted invoicing)

Coordinate warehouse inventory

Report daily to the management team

Job Requirements

Customer service skills

Ability to multi-task

Organized

Knowledge of industry is preferred but not required

Computer skills

Bi-Lingual (English/Spanish) Required

High School/GED or equivalent work experience

6 months related experience in customer service, dispatching or equivalent combination

Highlights of benefits:

Career advancement opportunities promotes from within!

Competitive salary

Medical Insurance Package

Short term & long-term disability benefits

Paid vacation

College Scholarships for eligible employees

Employee Assistance Program

Full-time