Operation Technology (OT) Site Support

APM Terminals

Contract Type: 1-year fixed contract

Do you have hands-on IT/OT experience and a passion for solving technical challenges on the ground?

At Maersk, we are looking for an OT Site Support to join our team in Monrovia. You will play a critical role in maintaining and supporting local IT and OT infrastructure, ensuring smooth operations across systems and equipment that keep our terminal running efficiently.

Key responsibilities include:

Provide end-user support for Office applications, desktops, laptops, printers, and mobile phones

Conduct hands-on maintenance and support for local IT infrastructure including servers, datacenter racks, cabling, and network equipment

Support and maintain OT infrastructure such as CCTV/OCR systems, biometric devices, radios, and VMTs

Install, configure, and replace IT/OT hardware and end-user devices

Collaborate with regional IT teams to provide on-site support for incident and change management

Resolve IT/OT incidents within defined service level agreements

Participate in regional CAB meetings to review and support change implementation

Ensure all activities are carried out with attention to confidentiality and operational stability

Who we’re looking for:

BSc in Information Technology or related field; Microsoft and networking certifications are a plus

Strong knowledge of Microsoft O365, Windows Server (2012/2016/2019), and SQL databases

Hands-on experience with PC hardware, LAN/WAN networks, and HP Proliant server models

Familiarity with terminal-related OT systems such as VMTs, CCTV, and biometric readers

Ability to handle multiple projects simultaneously and work independently in a fast-paced environment

Strong interpersonal skills and ability to build positive working relationships with stakeholders

Understanding of programming concepts and intranet setup is an advantage

High level of integrity, discretion, and problem-solving skills

What you’ll gain:

This role offers exposure to both IT and OT environments in a dynamic terminal setting. You’ll enhance your technical and troubleshooting skills while gaining insight into terminal operations and service delivery, with opportunities to grow in interpersonal communication and cross-functional collaboration.

Last Application Date - 5 May 2025

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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