Client Services Supervisor - Southwest

Provides services to clients of the Prestonwood Pregnancy Center - Southwest ("PPC - SW") Responsibilities: * Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC - SW experience * Offer support services to clients in crisis situations through the center's available resources * Manage crisis pregnancy clients through emergency situations by using outside resources such Health & Human Services advocate site, hospitals, adoption agencies, etc.

* Recognize and respond to situations which require reporting to local police and/or Child Protective Services * Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships * Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up.

For example, celebrating important dates, being there during crisis situations, etc.

* Ensure sufficient number of volunteers are available and scheduled to meet with clients.

* Model excellence in all areas * Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC - SW * Meet with clients as needed and provide Biblical and social service guidance as needed * Ensure a consistent stock of marketing, educational, and informational supplies for Client Services * Create and maintain class schedules for clients * Plan appropriate center education opportunities, (schedule, lead, teach, train, etc.) * Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience * Other duties as assigned Qualifications Requirements: * Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry * Pro-life in word and pro-love in action * Bilingual (English/Spanish) communication skills oral and written preferred * Ability to work independently and maintain a high degree of confidentiality * Experience in counseling those in crisis situations * Experience working as a volunteer in a counseling setting helpful * Experience working with or directing volunteers helpful * Strong communication skills, both written and oral * Intermediate to advanced skills with Microsoft Office products * Ability to work at a desk with a computer screen for extended periods of time, while occasionally performing physical activities requiring moving one's whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance