Senior Customer Success Manager

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue.

We are seeking a Senior Customer Success Manager to empower our customers to achieve their business objectives using our SaaS platform.

This role will report to our Senior Director of Enterprise CSM and requires a strong technical understanding of SaaS products, with deep expertise in Salesforce.

As a Senior CSM, you will act as a strategic partner, leveraging your Salesforce knowledge to guide adoption, enablement, and growth initiatives while delivering measurable value for our customers.

What you'll be doing: * Manage a book of business amongst our enterprise customers * Build and nurture relationships with Key Executive Stakeholders * Leverage your deep knowledge of Salesforce & revenue process to guide customers in optimizing integrations and workflows within LeanData * Deliver on our mission of "Making Everyone an OpsStar," creating an experience that transcends the standard customer-vendor relationship * Be a trusted advisor to end-users, ensuring clients derive maximum value from their investment * Develop strategic plans to effectively and efficiently move existing clients to their desired outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell). * Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed * Lead projects from implementation to business results, leveraging partners, internal and client resources to get things done * Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success * Turn LeanData clients into life-long advocates Requirements: * 4-6 years of work experience in Management Consulting, Customer Success, Technical Account Management and/or revenue operations * Deep expertise in revenue process and Salesforce * Experience managing enterprise clients * Impressive executive presence and communication abilities * Ability to navigate customer organizational structures to identify and build relationships with stakeholders * Ability to develop strategies on assigned accounts that lead to the adoption of existing technology solutions and new capabilities as they launch * Proven experience in quickly grasping and distinctly explaining technological and business concepts Bonus points if you have: * Domain expertise and industry best practices in Sales or Marketing * Expertise in Sales Engagement and Marketing Automation platforms * Proven experience working in an evolving, high growth environment Why work at LeanData: * LeanData covers employee insurance premiums up to 90% * Stock options in LeanData for all full-time employees * Flexible PTO * 401K plan