Install and Repair Supervisor - Kalamazoo, MI

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadbands rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Install Repair Supervisor plays a vital role in the customer experience journey and leads a team of customer front facing field technicians responsible for the installation, maintenance, and repair of our customer prem fixed wireless and fiber infrastructure.

Location: Schoolcraft, MI

Position Type: Full-Time

Compensation: Competitive Pay

Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k with match, Paid Time Off, Paid Training, vehicle for work transportation

Key Responsibilities:

Team Leadership:

Oversee the day-to-day activities of a team of field technicians.

Assign tasks, monitor performance, and provide coaching and feedback.

Ensure adherence to company policies, procedures, and safety guidelines.

Field Operations:

Coordinate and schedule field service activities, including installations, maintenance, and repairs.

Monitor technician performance and productivity.

Troubleshoot complex technical issues and provide guidance to technicians.

Quality Assurance:

Ensure that all work is performed to the highest quality standards.

Inspect completed work to verify accuracy and compliance.

Identify areas for improvement and implement corrective actions.

Inventory Management:

Manage and maintain inventory of tools, equipment, and materials.

Coordinate with procurement to ensure adequate stock levels.

Customer Service:

Interact with customers to resolve issues and provide excellent service.

Communicate effectively with customers and internal teams.

Emergency Response:

Coordinate with relevant teams to quickly resolve network outages and service interruptions.

Other duties as assigned

Skills and Requirements:

3+years of experience in telecommunications field service, preferably in a fixed wireless and fiber environment.

Strong technical knowledge of network infrastructure, including fiber optic cables, wireless towers, and associated equipment.

Excellent problem-solving and troubleshooting skills.

Strong leadership and organizational abilities.

Excellent oral/written communication, interpersonal, and analytical skills.

A self-starter who will conceive of and accept responsibility for projects and see them through to completion; be an individual contributor and contribute as part of a larger team.

Valid driver's license.

Ability to work flexible hours, including weekends and evenings.

Education Requirements:

High school diploma or general education degree (GED)

Company Provided Training:

Safety training

First Aid/CPR certified

OSHA Certifications

Installation and equipment training

Ethernet wiring

Networking Training and Concepts

Physical Requirements

Lifting 50 lbs

Bending at the knees

Using hand power tools

Digging with hand tools

Climbing ladder

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Full-Time