Information Technology Camera Technician

Job Announcement

Job Description

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Information Technology Camera Technician

JOB SUMMARY

The purpose of this position is to provide technical assistance and support to the Information Technology Department and Police Department Real Time Crime unit. To provide installation, network access, control, troubleshooting and repair for cameras, camera systems, connections, hardware and software and peripherals associated with the city’s camera system.

ESSENTIAL JOB FUNCTIONS

Performs daily operations and administration of the City's real time crime system. Provides user support to police, real time crime center employees, and city staff. Identifies and resolves problems to restore service to users in a timely and efficient manner. Designs new or modifies existing configurations to meet users' needs. Ensures that camera equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; utilizes diagnostic tools and other resources as appropriate.

Installs and maintains personal computer hardware/software, cameras, antennas, repeaters or associated camera equipment; assures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per city standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides initial training to customers on new products as needed.

Administers and supports a variety of computer programs and networks related to the real time crime center; researches related computer systems, software, and technology security issues; develops solutions for security breaches; makes recommendations to Police Department and Information Technology management.

Assists in providing budgetary input for technology expenditures for city camera/real time crime systems.

Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures: ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.

Prepares and runs a variety of reports from system programs to include status reports on systems projects, including but not limited to ad hoc reports, utility reports, and inspection schedules.

Receives various forms, reports, correspondence, logs, graphs, technical support documentation, publications, policies, procedures, Internet websites, manuals, catalogs, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, employees, other departments, vendors, service providers, system users, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction related to real time crime systems.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of computer operations; attends staff meetings, vendor demonstrations, conferences, workshops, seminars and training sessions as appropriate.

Operates personal computers, laptop computers, network systems, servers, printers, hubs, routers, general office equipment, mechanic stools, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, e-mail, Internet, operating systems, or other programs; maintains familiarity with various applications utilized by police and law enforcement departments in order to troubleshoot hardware/software problems as it pertains to police camera/real time systems.

ADDITIONAL FUNCTIONS

Operates bucket truck in traffic congested area.

May require climbing ladders and poles to install and/or repair equipment.

Performs other duties as required, requested and assigned.

Minimum Qualifications

Education and Experience:

Vocational/Technical degree with training emphasis in computer technology, network communications, computer repair, and programming with two (2) years of experience in hardware/software diagnostics/repair and software applications preferred; or a combination of high school diploma and industry standard certifications such as A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE in conjunction with (2) years of experience in hardware/software diagnostics/repair and software applications.

Licenses or Certifications:

Must possess and maintain a valid driver's license.

Special Requirements:

None.

Knowledge, Skills and Abilities:

Knowledge and awareness of applicable laws, regulations, policies and procedures.

Knowledge of CAD, GIS and other job-related technology.

Knowledge of computers.

Knowledge of communication systems.

Knowledge of customer service principles.

Skill in organizing.

Skill in gathering and analyzing data and video.

Skill in communicating, both verbally and in writing.

Skill in looking beyond the obvious.

Skill in performing perform addition, subtraction, multiplication, and division; calculating decimals, percentages, and fractions; and interpreting graphs.

Skill in developing and delivering presentations.

Skill in marshalling resources to get things done.

Ability to learn new technology quickly.

Ability to use and operate computer systems-Microsoft Word, Excel, Access, databases.

Ability to innovate/identify process improvements.

Abilitytowritegeneralreports and correspondence.

Ability to communicate with others using a variety of mediums.

Ability to develop and maintain work relationships.,

Ability to build rapport.

Ability to listen.

Ability to use rigorous logic and methods to solve difficult problems with effective solutions.

Ability to review, classify, categorize, prioritize, and/or analyze data.

Ability to supervise others.

Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.

Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.

Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

PHYSICAL DEMANDS

The work is heavy work. The employee is constantly required to move objects applying up to 20 pounds of force; frequently required to apply 30 pounds of force to move objects; and occasionally required to exert up to 100 pounds of force to move objects. Additionally requires: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing voices and distinguishing among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/operating equipment/inspect defects or measurements, and walking.

WORK ENVIRONMENT

Work is performed both indoors and outdoors where essential functions may require exposure to adverse environmental conditions, such as machinery, electric currents, or traffic hazards and may require exposure to heights (i.e., bucket truck, roof tops, and utility poles). Work is performed in an environment with heavy equipment and machinery that could result in bodily harm to co-workers or others.

The City of Myrtle Beach has the right to revise this job description at any time. This

description does not represent in any way a contract of employment.

Supplemental Information

City of Myrtle Beach Benefits

No Cost Health, Dental & Vision Insurance for Fulltime Employees

401K & 457 Plans Available

State Retirement

Employee Wellness Clinic

Flex Spending Account

Employee Assistance

And much more

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.