Testing Specialist

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Testing Specialist

FLSA

Non-Exempt

FT/PT

Part Time

Hours Per Week

20-25

Work Schedule

Monday - Friday, with some evening and weekend hours

Position Salary Range

$22/hr

General Responsibilities

Responsible for proctoring placement, academic, nursing, and external certification examinations. This position will review student records to determine eligibility to test, conduct candidate intake, and enter results into the institutional ERP system. Serves as a liaison to faculty and staff to receive and process test submissions. Provides information to current and prospective students to aid them in enrolling and registering at Howard Community College.

Work Performed

Provides students with appropriate testing instructions in accordance with instructor, institution, and vendor requirements

Administers both paper-based and computerized testing in accordance with instructor, institution, and vendor requirements

Utilizes technology, including software and camera system, to monitor testing sessions, ensure academic honesty, and maintain test security

Provides objective written accounts of any testing irregularities in accordance with center and college policies

Provide technology support for students testing in-person or remotely for placement and academic testing

Assists students in accessing test center services, including the provision of appropriate testing accommodations, scheduling appointments, and receiving results

Assists faculty and staff in utilizing test center services, including reviewing and processing exam submissions

Reviews records in student information system to interpret student records and determine testing eligibility

Maintains training and proctor certification with external testing vendors

Maintains up-to-date knowledge of college and center policies related to testing, including the academic honesty policies and student code of conduct

Inputs test results to institutional ERP system upon completion

Attends college fairs, visits schools and/or community organizations, and participates in other dedicated events to promote testing services

Provides on-going quality communication, effective customer service, and support to prospective and current students

Provide remote/virtual customer service

Minimum Education Required

Bachelor's degree

Minimum Number of Years Experience Required

2

Other Knowledge Required

Bachelor's degree or equivalent education and experience. All degrees must be from a recognized institutional accreditor.

Minimum two years of related experience required.

Excellent computer skills required, proficiency with Microsoft Office, especially Outlook and Excel; Microsoft Windows; prior information system experience is a benefit.

Outstanding organizational skills, including the ability to identify and set priorities, multi-task, manage large volumes of records and files, and meet deadlines.

Ability to provide excellent customer service is required

Strong written and verbal communication skills is required

Outstanding interpersonal skills required, including the ability to interact with a diverse range of students, faculty and staff required.

Experience with students with documented disabilities preferred.

Demonstrated ability to foster a cooperative team-focused work environment required.

Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA

Regular attendance is a requirement of this position.

Commitment to diversity. Champion for equity. OTHER REQUIREMENTS

Regular attendance and an ability to work mornings, evenings and/or weekends consistent with college needs.

Criminal background check.

Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Working Conditions

Work extended hours during peak periods. Regular evening and occasional weekend work. Ability to manage changing priorities in a fast-paced environment. Flexibility required.

Division

Enrollment Services - NEW

Department

Test Center - NEW

Posting Detail Information

Posting Number

NB199P

Number of Vacancies

4

Best Consideration Date

10/18/2024

Job Open Date

08/20/2024

Job Close Date

Open Until Filled

Yes

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Quick Link for Internal Postings

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at .