Computer Technician with Security Clearance

Essential Duties & Responsibilities

-Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations.

-Provide remedial services as required to keep desktop devices in good working order.

-Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.

-Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required.

-Refresh approximately 25% of the total number of computers per site on an annual basis.

-Swap out defective units in order to maintain continuity of operations.

-Troubleshoot and repair desktop devices.

-Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits.

-Knowledge of software installations and image generation (device imaging) procedures. -Interface with the end user to resolve desktop productivity suite issues.

-Implement all OEM firmware/software updates on networked printers as directed by the customer.

-Install images on desktop/peripheral equipment if requested.

-Partake in the annual deployment of desktop PCs.

-Other duties as assigned by the customer. Required Experience

-Minimum of 1 year of technical experience working in a desktop support or helpdesk setting.

-Ability to creatively solve challenging technology problems

-Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.

-Passion for customer service.

-Strong communicator that can work without direct supervision or detailed direction.

-Experience with using and managing Remedy ticketing systems.

-Candidates must be able to work on-site at client sites in the surrounding geographical region.

-Technical Certifications including but not limited to: A+, Net+, CCNA

-Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI.

Permanent