Dispatch excutive

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Dispatch Executive is responsible for coordinating and managing the movement of goods and services, ensuring timely and accurate delivery. This role involves tracking shipments, communicating with logistics providers and drivers, and maintaining accurate records of dispatch activities. They also handle resolving issues that may arise during the dispatch process and implement procedures to improve operations.

Key Responsibilities:

Scheduling and Dispatching:

Planning and scheduling deliveries, ensuring efficient routing and timely execution of deliveries.

Communication:

Maintaining clear communication with drivers, logistics providers, warehouse staff, and customers to ensure smooth operations.

Tracking and Monitoring:

Monitoring the status of shipments, providing updates to stakeholders, and addressing any discrepancies or delays.

Documentation:

Maintaining accurate records of dispatch activities, including paperwork, invoices, and reports.

Problem Solving:

Identifying and resolving issues that may arise during the dispatch process, such as delays or delivery discrepancies.

Coordination:

Coordinating with various departments, including sales, operations, and customer service, to ensure smooth workflow.

Record Keeping:

Maintaining accurate records of deliveries, including paperwork, invoices, and reports.

Inventory Management:

Checking inventory levels, ensuring sufficient stock for deliveries, and managing inventory at different locations.

Customer Service:

Addressing customer inquiries, complaints, and requests regarding deliveries.

Compliance:

Ensuring compliance with company policies, procedures, and legal requirements.

Reporting:

Preparing reports on dispatch activities, including delivery times, costs, and any issues encountered.