Industrial Pump Inside Sales Support--Port Arthur
Description:
Job Description
We are hiring for an Industrial Pump Inside Sales Support person for our Industrial operations. The Inside Sales Support reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information, preparing quotes, planning dates, and following the life of the repair or pump until it ships.
RESPONSIBILITIES:
Quoting/Item Creation:
Analyze drawing specifications to prepare comprehensive cost estimates
Conduct research to obtain data on labor cost, materials, and production times
Coordinate with the sales team during the bidding process
Input cost data into company database
Present cost estimates to upper management
Filing, scanning, electronically filing, and other administrative duties as assigned
Confer with engineers
Collect historical cost data to estimate costs for current or future products
Planning/Scheduling:
Create and maintain comprehensive schedules using ERP system to maintain customer committed dates
Communicate with customer when we will not be able to meet scheduled commitments.
Work closely with project managers, department heads, and other stakeholders to gather information and input for schedule development
Communicate with Operations when improvements need to be made to manage increased workloads
Collaborate with project managers and team leads to allocate resources effectively based on project requirements and organizational priorities
Ensure that resources, including personnel, equipment, and materials, are available as needed to meet project milestones
Identify potential risks and obstacles that may impact project timelines
Develop contingency plans and work closely with project teams to address and mitigate risks
Regularly communicate schedule updates and changes to relevant stakeholders
Facilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependencies
Monitor project progress against established schedules and key performance indicators (KPIs)
Analyze variances and deviations, providing recommendations for corrective actions.
Collaborate with project managers, team leads, and other stakeholders to understand project requirements and constraints
Foster a collaborative environment to ensure alignment on project goals and timelines.
Maintain accurate and up-to-date project schedules, documentation, and related records.
Ensure that all scheduling processes and decisions are well-documented for future reference
Conduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectives
Implement quality assurance measures to enhance the reliability of scheduling data
QUALIFICATIONS:
High School diploma or GED required
Bachelor’s degree in related field (preferred)
2+ years of relevant experience in project scheduling and proficiency in project management software (preferred)
Able to communicate effectively and professionally. Excellent customer service skills with co-workers, internal and external customers
Strong analytical, communication, and problem-solving skills are essential for success in this role
Excellent written and oral communication skills
High energy and a self-starter that can work in a fast pace environment. Ability to multi-task, prioritize, and follow-up on assignments
MUST be a Texas or Louisiana resident
Provide a clear drug screen and physical upon hire-in
Clear background check
Work hours are Mon-Fri 8:00 a.m.--4:30 p.m. with a 30 minute lunch.
On occasion may need to be available to stay late 30 min to an hour if a customer inquires later in the afternoon.
Pay range is $21.00--$28.00 per hour, D.O.E.
Dress Code is Business Casual.
CURRENT AND DETAILED RESUMES MUST ACCOMPANY APPLICATION, AND DETAIL WORK EXPERIENCE, RELEVANT TO THE JOB POSTED, IN ORDER TO BE CONSIDERED.
ONLY SERIOUS APPLICANTS NEED APPLY.
Full-time