Main Branch Teller

Job Description

First Century Bank is seeking an individual in the role of Teller/Customer Service Representative to join our Commerce, Georgia team. This individual will be responsible for contributing to both the in-person Branch team performing customer service duties, as well as serving clients electronically and via telephone as a part of our First Call Team.

Essential Duties and Responsibilities:

Traditional Banking product support

Support and process requests conducted through online banking including: address changes, new account requests, secure messages, Online banking applications.

Set up online banking for designated customers and provide ongoing support to clients for its use.

As needed, submit cases to Jack Henry Support or other vendors to address daily support issues.

Answer phones as needed and provide client support

Assist customers with checking accounts, setting up new accounts, making changes to existing accounts (DDA, Savings, CD, etc...)

Process Transfers and Wires (including Verification) as requested

Make tickets for transfers and payments to complete transactions

Knows features, advantages, and benefits of all bank loan products (consumer, mortgage, and commercial loan services) and all deposit products (transaction, money market, certificates and savings, IRA and retirement related) and recommends appropriate products or services for customer need. Can discuss competitive products and sell bank value. Opens all deposit accounts and processes paperwork accompanying each account being opened.

Exemplifies 'relationship banking' by building the relationship with the customer by providing high quality service and being a source of expertise to the clients. Demonstrate commitment to clients by responding quickly and courteously to inquiries about products and needed problem resolution. As a member of the branch team, successful individuals:

*Greet customers, by name, and with a smile as they enter the branch

* Assess customer needs and provide tailored recommendations to ensure effective resolution and customer satisfaction.

*Thank the customer for the opportunity to be of service.

Facilitates the operation of the safe deposit boxes within the Bank, and assists clients as needed with this product.

Provides as back-up service to First Call Team when needed.

Reporting and Monitoring:

Run daily Q2 audit reports and ACH reports, review and monitor for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issues as needed.

Run and review daily Planet press reports for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issues as needed.

Complete Rate Watch tasks on a weekly basis.

Research and appropriately address Fraud Alerts

Research and Process

Research and take appropriate action on dormant accounts for designated branches and clients.

Receive and process Social Security Verification Requests

Place debit card orders, complete research assignments, perform fraud assistance as needed

Prepaid Clients

Assist in the due diligence process by performing required client checks, including Know Your Customer (KYC) procedures, in compliance with bank policies, internal procedures, and applicable government regulations.

Check and verify packets, then scanning into the system for ease of retrieval.

Prepaid customer relations, assisting clients to reach the prepaid program manager or designated representative.

Perform various prepaid projects including but not limited to: mass mailings, checks, calling, verifying address and re-issuing checks.

Adheres to security guidelines and policies.

20 Performs such other duties as may be assigned or which inherently or logically belong with the position, including but not limited assisting with administrative duties supporting the Bank's customers.

Bachelor's degree from 4-year college or university; or Associates degree and one to two years of related experience and/or training; or equivalent experience and education. Qualified individuals will demonstrate outstanding verbal and written communication skills and be driven to provide outstanding service to clients and other team members.

First Century Bank is an equal opportunity employer. It is the Company's policy to provide equal employment opportunity to all qualified persons without regard to race, color, sex, gender, religious creed or religious beliefs, age, national origin, physical or mental disability, pregnancy, military or veteran's status, marital status, sexual orientation, or any other category protected by state or federal law.

Full-time