Call Center - Confirmation Specialist

Job Description

At MLM Home Improvement, we are one of the fastest growing construction companies in the Mid- Atlantic region. MLM Home Improvement has been in business since 2007 and has already become the most elite roofing company in the country. Our focus on delivering the highest quality products with family like customer service sets us apart from the rest of the competition. MLM Home Improvement is looking for energetic, hardworking individuals who are always looking to excel and expand their capabilities and opportunities. We offer competitive pay, great benefits and the best culture in the industry!

CALL CENTER SPECIALIST JOB DESCRIPTION

Under the supervision of the Call Center Manager, the Confirmation Specialist plays a vital role in supporting the marketing and sales teams by managing appointment confirmations. This position is instrumental in setting clear expectations with prospective clients by clearly outlining the process, gathering and verifying essential information, and reaching out to clients prior to their scheduled appointment. In addition, the specialist is responsible for fielding inbound calls, making necessary adjustments to appointment schedules, and ensuring that all communications and changes are accurately documented.

BENEFITS AND COMPANY CULTURE

Paid Training

Remote work environment

Health, Dental and Vision Insurance

Company issued Laptop & Monitor

Paid Time Off (56 Hours Annually w/ Carryover Options)

Sick Leave (40 Hours Annually)

Employee Assistance Program (EAP)

401K with a 4% Match, 100% Vested

Company parties and events

Annual all-inclusive tropical vacation

Management and growth opportunity

KEY RESPONSIBILITIES

Field all inbound calls for the company and transfer them accordingly.

Confirming basic client information

Perform property searches

Set appointment expectations with homeowners

Communicate to homeowners with a sense of urgency surrounding appointments

Handle inbound calls

Schedule appointments

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED required; Associates/Bachelor’s Degree highly preferred

Two years of relevant call center/sales experience

Proficient in Microsoft Word, Excel, G-Suite & all other systems

WORK ENVIRONMENT & EXPECTED HOURS OF WORK

This job operates remotely and requires a quiet and private office environment as well as high speed Wifi.

Days and hours of work are Monday through Friday 10:30am to 7:00pm & Saturday 10:30am to 6:30pm.

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Full-time

Fully remote