Front Desk Agent

Job Description

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Also, to provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

Provide Peppermill service philosophy.

Check hotel guests in and out.

Be able to handle difficult situations and uphold the Peppermill standards.

Maintain a bank and perform cashiering duties.

Work well with supporting departments (reservations, bell desk, housekeeping, Information Desk, Concierge).

Maximize revenue with suite upgrades and rate integrity.

Supports the company culture expectation on delivering 4 diamond service.

Qualifications:

High school diploma or equivalent.

Customer service experience.

Full-time