Amex Fraud Officer

Job Summary

Job Description

Application Deadline: April 30, 2025

What is the opportunity?

In this role you will provide value added servicing and operations support/advice directly to RBC merchants, clients and/or business partners for highly complex fraud acquiring chargeback cases across all products and channels. You will also analyze and conduct investigations of incoming fraud acquiring chargebacks and determine appropriate action for resolution to ensure minimal loss to the organization ensuring compliance/adherence with Bank and Association (Visa, MC and American Express) policies/procedures/guidelines.

What will you do?

Deliver excellent service to RBC merchants and clients every time; focusing on doing what is best for our merchants, clients and the organization - making it Simpler, Faster, Better.

Leverage understanding of card fraud chargeback processes to effectively investigate and resolve merchant/acquiring fraud disputes related to credit card transactions, ensuring accurate responses, and minimizing financial losses for the company.

Utilize deep breadth and depth of fraud and chargeback experience to monitor open chargeback cases and follow up on resolutions.

Update internal systems with chargeback case details and outcomes.

Collaborate with the fraud prevention team on potential fraud trends.

Provide feedback to improve chargeback processes and policies.

Maintain knowledge of industry chargeback standards and regulations.

Analyze and generate reports on chargeback metrics and trends.

Makes informed decisions and/or negotiates with clients based on factual information with escalations to appropriate levels dependent on risk and client reputation risk components.

Focus on attaining established benchmarks for complex and specialized merchant fraud activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)

Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.

Liaise and follow up with merchants and internal partners/network to ensure process/procedure milestones are on track and potential merchant, client and/or operations and program issues are addressed early.

What do you need to succeed?

Must-have:

Diploma in Management or related discipline or equivalent education/experience in a related field.

An in-depth knowledge of RBCC operations procedures and support systems

Sound knowledge of TS2, T24, Inter24, On Demand, MSW, Card400, Mega Card 400, RIBS, VISA Resolve Online, MasterCom.

Knowledge of credit card processing, Network guidelines (VISA, Master Card, Discover and Linx)

Ability to work in a fast paced environment with attention to details and strong organizational skills

Proficient knowledge of Microsoft Excel and MS suite, as well as keyboarding skills

Working Conditions

Required to work shift hours, inclusive of weekends and public holidays.

Centre operates from 6.30 a.m. to 10.00 p.m.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

Work in a dynamic, collaborative and high-performance team environment

Opportunities to be challenged on a daily basis

Leaders who support your development through coaching and managing opportunity

Job SkillsAnti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address:55 Independence Square North:Port of Spain

City:Port of Spain

Country:Trinidad and Tobago

Work hours/week:37.5

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Contract (Fixed Term)

Pay Type:Salaried

Posted Date:2025-04-24

Application Deadline:2025-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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