Customer Service Representative

Job Description

Please complete an application at our website,

Customer/Patient Service Representative

Join Our Team as a Customer/Patient Service Representative at Blackburn’s!

Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, Blackburn’s is looking for someone like you to join our Corporate Office team as a Customer/Patient Service Representative.

About the Role: As a Customer/Patient Service Representative, you will be the frontline connection between Blackburn’s and our valued customers and patients. You will handle inquiries, resolve concerns, and ensure that our customers and patients receive the exceptional service they deserve. This role requires a detail-oriented individual with excellent communication skills who enjoys solving problems and working in a collaborative environment.

Key Responsibilities:

Process incoming phone and fax orders efficiently.

Provide top-tier service to customers, patients, and referral sources.

Manage patient accounts and coordinate scheduling of services.

Maintain patient files and produce delivery paperwork.

Troubleshoot and resolve customer and patient issues with equipment and orders.

Collaborate with various departments to ensure seamless service delivery.

Educate customers and referral sources on products and services.

Why Blackburn’s?

Work in a supportive and collaborative environment where your contributions are valued.

Opportunities for professional growth and development through workshops and seminars.

A chance to make a real difference in the lives of our customers by providing essential services.

Company Description

Blackburn's is a growing durable medical equipment and pharmacy services provider who is always seeking qualified, dedicated individuals to add to its team atmosphere. Our team strives to provide the best support and services to our customers .Established in 1936 as an independent community pharmacy, Blackburn's Physicians Pharmacy, Inc. (d/b/a BLACKBURN’S) has evolved into an award-winning comprehensive provider. We provide medical equipment, supplies and pharmaceuticals for the healthcare market, serving hospitals, nursing homes, physicians’ offices, wound care centers, home care and individuals. Our team strives to provide the best support and services to our customers and we in return will provide a rewarding career with stability and the potential for growth.

Full-time