Primary Phone/Video Support with Occasional Chat Inbound CSR

Job Description

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability - and occasional chat.

• Research, analyze and determine an appropriate course of action for TurboTax customers.

• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.

• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.

• Document all issues, resolution and follow up action.Company Description

Here at NEXGEN STAFFING LLC "Nexgen Remote Workforce Solutions"

We recruit and hire qualified individuals to work remotely from home on flexible part-time/full-time schedules such as the following industries below:

Healthcare

Customer Service/Sales

Banking

Travel & Hospitality

We can help with:

Contract-to-Hire

Long-term & Short-term Projects

Direct Placement

Fully remote