Customer Service Representative - Call Center (Banking)

Job Description

Client Support Service Professional – Call Center (Financial Industry)

A large financial institution is seeking an experienced Call Center Representative to join its Client Support team! This is a great opportunity for professionals passionate about delivering world-class customer service in a fast-paced environment.

Compensation:

$19/h - $20/h

Qualifications:

Bachelor’s or Associate’s degree required

Minimum 3 years of experience in a Customer Service Call Center environment required

Financial industry experience is a plus

Key Responsibilities:

Handle incoming client calls regarding various account and service inquiries

Provide accurate and efficient responses while meeting key performance metrics

Support Client Cash Management products & services, online and mobile banking inquiries, and general financial account issues

Maintain high professionalism while delivering exceptional customer service

Key Skills & Requirements:

Ability to thrive in a fast-paced, team-oriented environment

Strong multi-tasking skills and adaptability to changing priorities

Commitment to accuracy, efficiency, and client satisfaction

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”