Banking Operations Analyst

Job Description

This role is responsible for executing a range of banking operational tasks, including processing manual wire and ACH transfers, mortgage and car loan processing, creating and managing platform users in cash management systems, validating corporate documentation, and ensuring compliance with internal and regulatory requirements. The role requires strong attention to detail, effective communication skills, and a proactive approach to resolving operational issues. This role acts as a liaison between the bank and its corporate and commercial clients, ensuring a high standard of service delivery.

Requirements:

Strong understanding of Mortgage and Car Loan products and processes.

Proven experience in manual wire and ACH processing, including execution of incoming/outgoing transactions, error resolution, and thorough documentation.

Skilled in user management across cash management platforms and core banking systems, including user provisioning, access control, and technical support.

Demonstrated ability to review and validate corporate and commercial documentation, ensuring compliance with regulatory standards such as KYC and CDD.

Experience in daily reconciliation of financial transactions (e.g., wire, ACH, GL entries), with the ability to perform system adjustments and generate summary reports.

Hands-on knowledge of facility management, including entry, validation, and monitoring of lines of credit (LOC), and performing loan opening verifications and adjustments.

Familiarity with compliance alert validation processes (e.g., OFAC, watchlists), risk assessments, and providing support for internal and external audits.

Strong communication skills for engaging with corporate and commercial clients, resolving issues, providing updates, and maintaining accurate records of all interactions.

Excellent knowledge of basic computer skills

Strong analytical skills, using a combination of tools.

Ability to plan, be alert, and resolve unexpected problems quickly and efficiently.

Ability to work as part of a team and independently.

Have excellent interpersonal, planning and negotiation skills.

Ability to learn and share knowledge with other team members.

Excellent written and verbal communication skills with a strong client service mentality.

Fully bilingual: English & Spanish

Candidate must be based in Puerto Rico

Minimum of 2-4 years in banking operations or a similar role involving mortgage and car loan processing, wire transfers, ACH processing, or cash management.

Experience with compliance and risk management in a financial institution is preferred.

Technical Skills:

Proficient in core banking systems and cash management platforms

Strong knowledge of car and mortgage loan processing, wire transfer systems, ACH processing, and financial transaction workflows.

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Education:

· Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field or proven experience

Full-time