Scheduling Coordinator

Job Description

A healthcare company located in Syosset is seeking a Scheduling Coordinator to manage and coordinate appointments with clients, physicians, and examinees. This role ensures that client-specific requirements regarding provider specialties and locations are met, and that all necessary ancillary services are arranged. To succeed in this position, an individual must be able to perform each essential duty effectively.

The position offers a pay rate of up to $20 per hour, and the company is looking to hire as soon as possible.

Responsibilities

Schedule examinations using IME Centric or the designated office system.

Confirm appointment dates and times with physicians’ offices.

Communicate with clients regarding appointment scheduling, physician CVs, changes, no-shows, cancellations, and the receipt of medical records or images.

Coordinate with clients to obtain necessary medical records prior to examinations.

Prepare examination charts by ensuring all required documents are included, creating cover letters detailing client questions, issues, and service requests, and routing them to the provider or exam location before the examination.

Prepare and send daily exam notification letters.

Notify physicians, clients, and examinees of any scheduling changes.

Submit client invoices and coordinate with accounting for any incurred charges.

Ensure prompt prepayment for services when required.

Coordinate ancillary services such as interpretation, chaperones, transportation, and exam site rentals as needed, including canceling or rescheduling services when appointments change.

Respond promptly to incoming calls, emails, or faxes from physicians or clients requesting report status or information.

Provide support and coverage for satellite offices as needed.

Arrange lodging and transportation for out-of-town examinees, including providing directions.

Process mail, deliveries, and shipments as needed.

Participate in required educational and training activities.

Perform other duties as assigned.

Qualifications

High school diploma or equivalent required, with at least one year of related experience or an equivalent combination of training and experience. Medical office experience is preferred.

Ability to manage multiple phone lines and handle a high call volume.

Proficient in operating computers, fax machines, copiers, scanners, and telephones.

Typing speed of at least 35 words per minute.

Ability to follow instructions and accurately respond to upper management's directions.

Strong attention to detail, with a focus on improving quality and monitoring personal work.

Exceptional communication skills, including the ability to convey information clearly, listen effectively, and ask clarifying questions.

Ability to work independently, prioritize tasks, and use time efficiently.

Commitment to maintaining confidentiality.

Promote a positive, team-oriented environment.

Ability to concentrate and remain focused amid distractions.

Capability to work well under pressure and manage stress.

Adaptability to changes, delays, or unexpected events.

Reliability in attendance and adherence to company policies.

Professional and tidy appearance consistent with company standards.

Ability to read, analyze, and interpret common correspondence, medical records, and legal documents.

Ability to write clearly and informatively for various audiences, and edit one's own work for accuracy in spelling and grammar.

Ability to respond professionally to inquiries or complaints from customers, upper management, regulatory agencies, and business community members.

Ability to effectively present information in one-on-one or small group settings, and to clients or vendors.Company Description

The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.

Full-time