Customer Service Coordinator

Perry Ellis Europe is the European arm of Perry Ellis International, Inc. a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: Perry Ellis®, An Original Penguin® by Munsingwear®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR® and Jack Nicklaus® for golf apparel.

Use of car needed due to location - Rivenhall End, near Witham, Essex

We are looking for a Customer Service Coordinator to manage the delivery of product into accounts from taking the order to delivering the stock providing a professional and efficient service.

Job Responsibilities:

To be the main point of contact for allocated accounts dealing with queries in an efficient and timely manner

Responsible for all order entry and order modifications for own accounts including allocating orders and processing returns

Full knowledge and understanding of specified accounts’ packing and delivery needs to ensure PE is fully compliant and orders can be shipped in a timely manner

Run and review appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of accounts to the senior lead, CS controller and commercial team

Ensure the senior lead and CS controller and other relevant team members are copied on all emails to ensure full visibility of the account

Ensure there is always a handover to the rest of the team before any absence to enable continuous professional customer support

Be proactive and take ownership of resolving issues by liaising with internal teams to provide excellent customer support

Liaise with the Credit department when necessary on any order holds relating to credit issues and ensure the senior lead, CS controller and sales team are aware of the issue.

Be proactive in looking for new more efficient and effective ways of working alongside the senior lead and CS controller

Assist with setting up any new systems and processes that will benefit the customers and the team.

Person Specification:

Previous experience of working in a busy customer services department would be beneficial

Good planning and organisational skills

Basic knowledge of Excel

Numerate and with good level of English

Ability to learn new systems and adapt to change

Good verbal and written communication skills, with the ability to create high quality, clear communications

Good interpersonal skills, with strong ability to successfully interact with all stakeholders, at all levels

Ability to multi task and prioritise as well as ensuring accuracy of all tasks.

Good team player and comfortable working on their own

Pro-active and problem solver mind-set and approach

Adept at learning and developing

Flexible and adaptable

This is a role based in our Rivenhall, Essex office, we are currently working 4 days in the office and one day from home. Perry Ellis Europe's benefits for all staff include a company pension scheme, generous discounts on all our brands and 24 days holiday (plus Bank Holidays).