Help Desk Specialist

Summary

The Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.

Toyoda Gosei North America (headquartered in Troy, MI) has an opening for a Help Desk Specialist in the CIS department. The Help Desk Specialist functions with a high degree of autonomy under the direction of the Senior Manager-CIS, and is responsible for providing professional level CIS end user and general CIS support for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (NAMCs).

Primary Duties and Responsibilities

Tier 1 support for printer, tablet, scan gun/RFID equipment, PC/software configuration and troubleshooting

Configure/install/setup and resolve problems with computers, printers, email and phones; escalate as needed

Provide/relay feedback to improve systems/processes/procedures to appropriate CIS team members

Support wire tracing and network cable termination

Support ticket maintenance in assigning, updating, and closing tickets as needed

Remain abreast changes in the industry, and share that knowledge appropriately (Yokoten)

Drive optimization by being actively engaged in continuous improvement efforts

Function in a highly collaborative environment where flexibility and teamwork is crucial to organizational and individual success

Qualifications and Competencies

Required Qualifications and Competencies

Minimum of one (1) year in a help desk position

Experience with wireless networks, troubleshooting, and remote access

Proficiency using Microsoft Office Suites 2021

Ability to consistently meet deadlines

Effective verbal and written communication skills

Effective attention to detail, problem solving, analytical and organizational skills

Preferred Qualifications and Competencies

Experience supporting a manufacturing environment

Familiarity with basic network topology and switches

Benefits (subject to eligibility):

Insurance (Health, Dental, Vision, Prescription Drug Program)

Company Paid STD, LTD, Life, and AD&D

Generous Employer Contribution to HSA

Short and Long Term Disability

401K Company Match

Paid Time Off/Holidays

Free Employee Assistance Plan (EAP)

Reimbursement Programs (Cellphone, Tuition, Vehicle, etc.)

Multiple Free Wellness Programs Offered