Telecom Analyst

Description

Telecom Analyst

Job Summary

This position will be a member of the Telecom Core Services, Telecom Environment Relationship Management (TERM) team that is responsible for Infrastructure Services change management, Circuit Documentation, SOLID Documentation, process automation and optimization of systems and workflow within Infrastructure Services.

Job Responsibilities:

Primary responsibilities include Infrastructure Services change management support and overview to process change management cases and communicate to business partners Telecom Infrastructure changes in an effective and efficient manner. This position is also responsible for supporting the accuracy of Circuit Documentation through updates to Telenium as Telecom Infrastructure changes are made. Additionally, this position will be responsible for the support of maintaining accurate SOLID documentation to ensure that Southern Company’s location database is accurate. TS Core process flow and project support as required to support the operational goals of the Telecom Services Core organization.

Continuously monitor and analyze workflow processes to identify areas for improvement and optimization

Collaborate with cross-functional teams to drive innovation and implement new technologies and processes

Develop automation strategies to streamline and optimize workflow processes

Develop initiatives to automate manual processes and reduce the need for human intervention

Create and update telecommunications drawings, documentation, and production configurations

Job Requirements

Experience, Knowledge and Skills

Three years minimum experience in telecommunications infrastructure

Technical understanding of telecom networks, data networks, and other major applications that use Southern Company’s transport network

Knowledge of BMC SmartIT/Helix is highly desired

Knowledge of infrastructure components including Telenium and SOLID

Experience with GIS, cartography, CAD and Visio applications

Knowledge of telecommunications equipment and facilities

Knowledge of the IOC and IPTA teams

Knowledge of infrastructure change management

Ability to effectively organize tasks, manage multiple priorities and meet scheduled deadlines

Ability to negotiate with and influence others

Ability to build relationships and work in a team atmosphere

Proven track record in telecommunications support, process, and automation ideation

Strong analytical skills

Professional oral and written communication skills

Ability to analyze information from multiple sources

Ability to communicate and work with all levels of management, and other internal and external groups

Ability to effectively create presentations and lead meetings

Ability to effectively utilize Office 365

Ability to effectively utilize software-based tools such as BMC Helix, SOLID, Telenium, APART, TBMS, Visio and MS BI.

Must demonstrate Southern Company’s ‘Our Values’

Work Location and Hours:

The successful candidate must have a reliable internet connection capable of 5Mbps.

There will be occasional travel required for face-to-face training and meetings.

The successful candidate must live in the Alabama, Mississippi or Georgia to travel to telecom locations and meetings

Subject to 24x7 call out rotation.

This is a hybrid work location position.

* This job description does not, nor is it intended to represent an exhaustive listing of all duties, tasks or responsibilities for the position listed. Based upon individual experience and teamwork load, responsibilities are assigned in varying degrees.