Endpoint Engineer

Description

Position: Endpoint Engineer

Job Description:

Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.

Core Responsibilities & Duties:

Manage hardware imaging and deployment via Microsoft Intune

Oversee the deployment of security patches for operating systems and desktop applications

Provide tier three support across the enterprise for all software, hardware, and networking related issues

Ensure all client requests and operational problems are updated/resolved within a timely manner

In office support as well as remote support for locations without IT on site

Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware

Utilize various Microsoft technologies such as Azure, Intune, Exchange

Support Cisco conference room kits

Take part in a monthly on-call rotation

Maintain accurate hardware inventory

Support all printers including laser and thermal

Assist with maintaining internal knowledgebase and training of Service Desk

Other duties as assigned

Qualifications:

Bachelor's Degree or 6 years of equivalent work experience

Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment

Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, and Bitlocker administration

Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring

Passionate about delivering exceptional client experience and tier three support

Able to work independently in a fast-paced environment with ability to change priorities on the fly

Adheres to department and IT protocols, procedures, and service level agreements

Experience working with RMM tools

Experience working in ticketing systems, preferably ServiceNow

Strong diagnostic and root cause analysis skills

Skills:

Microsoft 365 Admin

Experience with troubleshooting thermal printers

Good time management skills and ability to meet deadlines

Good analytical, logical thinking and problem-solving skills

Strong understanding of the organization’s goals and objectives

Exceptional written and oral communication skills

Ability to present ideas in user-friendly language to non-technical staff and end users

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Exceptional customer service orientation

Experience working in a team-oriented, collaborative environment

Forward Air is an Equal Opportunity Employer.

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