ServiceNow Project Manager

Position Title: ServiceNow Project Manager

Rate : $80/hr on C2C

Work Auth : All Except H1B

Client : SSA Headquarters

Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

*** Selected candidate must be willing to work on-site at least 2 days a week.

Key Required Skills:

Experience as a Technical Project Manager managing ServiceNow implementation and enhancements. Knowledge and experience with Risk Management, tracking, tracking and reporting. Knowledge of ATO requirements and processes.

Position Description:

• Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development and implementation in the ServiceNow platform

• Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.

• Provide guidance/support to the ServiceNow Developers assigned to the project.

• Provide guidance and in utilizing out-of-the-box capabilities of ServiceNow.

• Building New System Functionality

• Designing and Implementing an ATO Management Process

• Designing and Implementing Risk and POAM Oversight/Management

• Preparing Training and Documentation

• Defining and Establishing Change Management Process

• All other duties as assigned or directed.

Skills Requirements:

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field

• 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.

• 5 years of experience working as a ServiceNow Project Manager.

• 3 years of experience managing the overall project relationship; identify and develop new opportunities with customers, support early qualification and communicate those back to the ServiceNow Developers.

• 3 years of experience documenting key ServiceNow operational policies, processes and methodologies applicable to project management.

• Ability to manage multiple ServiceNow Development initiatives.

• Good understanding of Agile software development practices

• Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.

• Excellent verbal and written communication skills including presentation skills

• Must be able to obtain and maintain a Public Trust. Contract requirement.

*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Track and coordinate multiple complex customer engagements simultaneously

• Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met.

• Communicate engagement progress to customer stakeholders.

• Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.

• Act as the primary point of contact and escalation

• Prepare and present project kick-off, reviews and project closure presentations with customers.

• Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.

• Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.

• Monitor project progress to avoid scope creep

• Manage and drive to completion customer project action items.

• ServiceNow Certification.

• Previous Government experience

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• In-depth knowledge of key ServiceNow operational policies, processes and methodologies applicable to project management.

• Strong entrepreneurial spirit; a desire and willingness to "do whatever it takes".

• Strong experience in coordinating and managing small, medium and large-scale projects.

• Solid understanding of all aspects of the IT life cycle.

• Excellent Microsoft Project, Visio, and SharePoint proficiency.

• Client-oriented, professional services mind-set.

• Excellent research skills and the ability to manage details.

• Excellent analytical, organization and time management skills.

• Ability to think outside the box.

• Ability to stay self-motivated and self-directed.

• Willingness to adapt to changing business and technical priorities.

• Ability to work in a fast-paced, high-performance team environment.

• Ability to work with deadlines.

• In depth understanding of project management approach covering waterfall, agile and hybrid methodologies.

Education:

• Bachelor's degree with 7+ years of expereince

• Must be able to obtain and maintain a Public Trust. Contract requirement.