Collector

Job Description

A prominent collections agency is searching for customer service experts to join its collections operations. Collectors will be responsible for treating customers ethically and professionally while identifying the best debt repayment solutions.

RESPONSIBILITIES:

Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)

Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full

Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy, and respect

Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments

Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans

Toggling in and out of different client systems to locate customer accounts and document all collections activities

Treat each call center team member courteously and help one another achieve your team’s goals by being a professional and using strong work ethics

QUALIFICATIONS:

Previous collections experience or a minimum of two years of customer service experience in a call center environment

Full-time