Membership Services Representative

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Position Summary:

Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team’s passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth.

Essential Duties & Responsibilities:

Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue

Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew

Serve as the primary point of contact for assigned Season Ticket Members

Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels

Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand

Assist in development and execution of membership benefits and programs

Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination

Support client base in teaching ticket utilization techniques

Meet defined membership extension and new business goals

All other duties as assigned

Required Skills, Experience & Abilities:

College graduate (4) year degree required

Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred

High proficiency in building and maintaining positive relationships

Ability to communicate effectively with a diverse population, including strong verbal communication skills

Ability to establish priorities and manage time effectively

Creatively find solutions to individual challenges and problems

Ability to work independently, take initiative and willingness to learn

Must maintain a professional appearance and demeanor at all times

Proficient with Microsoft Office Suite, including Power Point, Word, Excel

Proficiency with Salesforce and Archtics software preferred

Sports and entertainment industry experience is preferred

Ability to work a flexible schedule including evenings