Digital Transformation Process Manager

About Us

Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.

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Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.

Comprehensive Benefits Package

Competitive Compensation

Annual Bonus Plan at Every Level

Continuous Learning and Development Opportunities

401(k) Retirement Savings with Company Match; Immediate Vesting

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Short-term & Long-term Disability (Company paid)

Employee Assistance Program

Flexible Spending Accounts/Health Savings Accounts

Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer

7 Paid Holidays

Job Purpose

The Digital Transformation Change Manager is responsible for leading the people side of change during the companys transition to its next-generation operating platform. This role plays a critical part in ensuring successful adoption of new ways of working by focusing on stakeholder engagement, clear communication, effective training, and behavior change. By partnering closely with functional leaders and applying a strong understanding of organizational dynamics, the Change Manager develops and executes proactive change plans that minimize resistance and support teams through the transformation. The ultimate goal is to build lasting commitment to the initiative and ensure that the technology-driven transformation delivers sustained business value.

Duties and Responsibilities

People

Training Strategy & Delivery - Develop and deploy scalable, role-specific training to support adoption, working closely with functional leads and subject matter experts to ensure relevance and clarity.

Capability Building- Equip employees and leaders with the tools, knowledge, and support needed to operate effectively in the future state.

Behavioral Adoption & Mindset Shift - Drive behavioral change by supporting teams through the emotional and operational impacts of change, fostering a forward-looking, adaptable culture.

Operations

Measurement & Risk Management Track adoption, identify resistance or gaps, and adjust strategies to ensure successful uptake and minimal disruption.

Change Plan Execution- Lead the implementation of detailed change plans, including readiness assessments, training plans, and feedback loops across business units.

Stakeholder Management

Communication Planning- Develop and deliver clear, consistent messaging that connects the why behind changes to individual and team impact.

Engagement & Influence- Build trust with senior leaders, functional teams, and transformation stakeholders to promote alignment, secure buy-in, and address concerns early.

Strategy

Alignment to Transformation Roadmap Integrate change plans with broader digital transformation milestones and timelines to drive cohesive execution.

Change Enablement Strategy - Define, evolve, and implement the change management strategy to support enterprise transformation goals, ensuring alignment with overall business objectives.

Qualifications

Education & Experience:

Bachelors degree in relevant fields such as Organizational Development, Human Resources, Communications, Business Administration, or Psychology

Coursework or specialization in Change Management, Learning & Development, or Organizational Behavior is highly beneficial

Certifications in recognized change management methodologies (e.g., Prosci, ADKAR, or Change Management Practitioner) are highly preferred

Familiarity with project or program management principles (e.g., through a PMP or Agile/Scrum certification) preferred

Knowledge & Skills:

Proven experience leading change management efforts for large-scale transformation initiatives, including enterprise system rollouts (e.g., ERP, CRM)

Skilled in stakeholder engagement, cross-functional alignment, and navigating complex organizational dynamics to drive adoption

Demonstrated ability to develop and manage communication and training strategies tailored to diverse audiences and evolving priorities

Adept at translating business process changes into practical, user-focused materials, with experience tracking adoption and adjusting strategies based on feedback

Develops and delivers targeted communication and role-specific training to support digital transformation and enterprise system adoption

Applies change management principles, feedback loops, and metrics to track adoption, adjust strategies, and reinforce key behaviors aligned with transformation goals

Work Conditions/Physical Requirements

Office environment. Noise level is moderate.

Work is primarily performed at a desk using a computer and other standard office equipment

Occasional walking to meetings or shared office equipment may be required.

Ability to work after normal business hours as needed.

Compensation details: Yearly Salary

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Full-Time