Hotel Front Desk Receptionist

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$14 - $15 hourlyResponsibilities:

Work with the housekeeping staff to ensure rooms are ready for new guests

Field customer complaints when necessary

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Inform customers about payment methods and verify their credit card data

Register guests by collecting necessary information (like contact details and exact dates of their stay)

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriateQualifications:

High school graduate, GED recipient, or equivalent

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Working knowledge of Microsoft Office and reservation management systems

Comfortable taking telephone calls and mitigating stressful situations

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

A degree in hotel management is a plus

About Company

On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.

Full-time