F&B Manager (Cruise Ships)

Job Description

The F&B Manager handles the operation of all food and beverage outlets, including lounges, bars, restaurants and special events. Must be hands on during peak services such as focusing on wine and spirits sales during dinner, as well as assisting in the organization of duties not directly related to the department, such as loading of supplies and rooming of guests. A main focus should be given to customer service according to the company's standards, including handling customer service issues on board.

Responsibilities

Organization and execution of F&B related ship functions and special events

Ensure full compliance with operating controls, policies, procedures and service standards

Handling complaints, and oversee the service recovery procedures

Ensuring absolute cleanliness and order in accordance with the food hygiene standards

Responsible for sales for on-board products such as aperitifs, digestives and wines

Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded

Developing improvement actions, carry out costs savings

Corporate client handling and take part in new client acquisition along with the sales team whenever required

Requirements

Fluently spoken English

Hospitality Management degree

Previous experience in a similar role

Proven ability to effectively build and foster a team environment

Ability to make decisions in a fast-paced environment

Excellent problem solving/decision-making skills

Demonstrated commitment to customer service

Pleasant and communicative character

Professional attitude and appearance

Reliability and hard work

Great team spirit

Benefits

Seasonal or permanent employment

Competitive salary and bonuses

Accommodation and meals

Health insurance

Flight tickets

Full-time