Data Entry Clerk / Customer Service

Job Description

Are you a detail-oriented problem-solver who loves helping others?

As a Data Entry Clerk & Customer Service Representative, you'll be essential in maintaining smooth operations and delivering exceptional customer service. This role provides the ideal mix of independent responsibilities and teamwork within a dynamic and supportive environment.

Your Key Responsibilities:

Data Entry:

Accurately input, update, and maintain data across various platforms and systems

Verify and review data to ensure its integrity and consistency

Assist with generating reports and preparing data for analysis

Customer Service:

Handle inquiries via phone, email, or chat, providing timely and professional responses

Resolve customer issues with empathy and a solutions-focused approach

Provide information about products, services, and company policies

Document customer interactions and feedback for process improvement

What We're Looking For:

High school diploma or equivalent; additional education is a plus.

Strong typing skills and a high degree of accuracy in data entry.

Excellent verbal and written communication abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

Exceptional organizational skills and a knack for multitasking.

A positive attitude and passion for delivering outstanding customer experiences.

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Full-time