Technical Training Specialist

Job Description

As a Technical Training Specialist, you will work with sales, service, and VARs to build and coordinate a continual learning program that will keep our technicians and sales personnel (internal and external) current and knowledgeable as it relates to our product’s capabilities and how to maintain/service in the field with speed and effectiveness. You will also be expected to monitor/assist with challenging or recurring issues as a means of staying current on what is happening on live deployments as well as being relief valve for an already overwhelmed technical support staff.

Key Responsibilities

Lead, measure and improve a national product and technical training program and certification process.

Curriculum development for both new hires (on-boarding) and existing technical staff based on analysis of effectiveness.

Conduct in-person classroom, virtual, and field OJT training sessions using various methods and technologies.

Manage training schedules and coordinate with other subject matter experts to assist with training.

Stay current on new products, industry standards, and current trends in service needs by monitoring and often assisting with live service calls.

Maintain accurate training records and constant analysis of effectiveness all facets of the training program.

Required Skills and Qualifications

Extensive knowledge and experience in the parking industry.

Extensive field related trouble shooting experience.

Technical experience and understanding of a multidisciplinary system.

Strong organizational and time management skills.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite and other relevant software.

Excellent problem-solving skills with a proactive approach to resolving challenges.

Strong communication skills with the ability to collaborate across teams and interact with clients.

Preferred Skills and Qualifications

Experience with NetSuite is a plus.

Experience in PARCS sales is a plus. Company Description

TIBA provides innovative solutions for the parking market, resulting in reliable, user-friendly products that lower the price of initial acquisition and the cost of ongoing maintenance. TIBA has successfully implemented this through a focus on software development, while continuing to enhance and support its reliable hardware platforms.

Full-time