Front Desk

Job Description

Salary: $23-$25

POSITION SUMMARY

The Front Desk Employee will be the first point of contact for clients, families, and visitors, providing essential administrative support in a welcoming and empathetic environment. The ideal candidate will possess strong administrative and communication skills, a professional demeanor, and the ability to manage multiple tasks in a busy clinic setting while maintaining a calm and supportive atmosphere for individuals in addiction recovery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reception and Client Interaction:

Greet clients, visitors, and family members with warmth, respect, and professionalism.

Answer phone calls and direct inquiries to appropriate staff or departments.

Manage client check-in/check-out processes, ensuring timely and accurate data entry.

Maintain confidentiality and respect clients' privacy in all interactions.

Assist clients with questions or concerns, providing resources and referrals as needed.

Follow up on no-show patients and fill same-day cancellation slots.

Administrative Support:

Schedule and confirm appointments for clients, including therapy, counseling, medical, and group sessions.

Manage and update client records and ensure all necessary forms are completed.

Handle client intake paperwork, including collecting insurance information, consent forms, and treatment plans.

Assist with administrative tasks such as filing, faxing, and scanning documents.

Support billing and insurance processes by ensuring proper documentation and client data entry.

Communication and Coordination:

Serve as a liaison between clinical staff, clients, and outside providers or agencies.

Maintain communication with clients regarding scheduling, cancellations, and other updates.

Provide clients with information about clinic services, programs, and recovery resources.

Clinic Environment:

Maintain a clean, organized, and professional front desk and waiting area.

Ensure that supplies and materials are stocked and organized for staff and clients.

Monitor clinic security protocols, ensuring a safe and welcoming environment for all clients and visitors.

Other Duties:

Assist with other administrative tasks and projects as directed by the Front Office Supervisor or Director of Clinical Operations.

Adhere to clinic policies and procedures, including confidentiality and safety guidelines.

Other duties as assigned.

SCHEDULE

Monday- Thursday 9 am to 5 pm

Friday 9 am to 3 pm

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

High School Diploma or GED

Two years experience with scheduling and answering phones, preferably in a medical office setting.

Strong organizational and multitasking skills, with the ability to handle multiple projects at once.

Exceptional communication and interpersonal skills.

Knowledge of Substance Use Disorders and mental health issues preferred.

Proficient in using office software.

Benefits

Medical insurance base tier premium is paid 100% by the company (option to upgrade to additional tiers and/or add family members which are paid for by employee)

Dental and Vision Insurance premium is paid 100% by the company

Holiday Pay

PTO and Paid Sick Time

401k and 401k matching of up to 3% after 3 months

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Work involves exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.

Full-time