Customer Service Representative

Job Description

Customer Service job description

Only qualified Candidates need apply

Service Transport Inc. located in Greer, SC is looking to hire a dependable, positive person to join our Customer Service team. This person will report directly to our Customer Service Manager. He or she will work directly with all levels of Customers, dispatch, sales and management to maintain a positive, highly energetic and productive work environment. STI is a fast paced 24/7 operation dedicated to our customer needs and ever changing logistical challenges. Our Team is motivated to maintaining the highest standards and practices in the logistics industry and is dedicated to employee development. We are looking for the right individual to add to our Great Team.

Customer Service Responsibilities and duties

• Answering incoming calls

• Respond to emails

• Enter Orders into our system and Quotes

• Follow up with customers

• Assist Customers with data and systems updates

• Give Customers Updates on Expedited Shipments

• Mail out customer giveaways (Pens, Calendars, T-shirts, hats, Scratch Pads, Cups, etc)

• Work with Sales Rep on securing all quotes and business

• Assist Sales rep with scheduling new customer appointments

• Some customer outings after work

• Develop Customer Rapport

• Work closely with Sales Rep

• Must be able to Multi-Task (answering emails while on phone, entering orders while on phone)

• Fast Pace Environment

• Research for Potential New Customers

Requirements

Must be able to type 40 per minute at 99% error free

Requires 90% sitting

Preferred logistics experience

Manage multiple customer websites daily

Inside Sales experience a plus

Please send your resume to

Steven Keller

Full-time