Operations Manager

Who we are

This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.

This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.

What you’ll be doing

Managing IT operations and ensuring efficient service delivery across projects and daily tasks

Coordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraints

Communicating with management and staff to ensure smooth execution and operations

Developing and maintaining quality assurance protocols to enhance service delivery

Optimizing Service Management processes to improve team capacity

Managing incidents, requests, problems, and changes, serving as the primary escalation point

Overseeing staffing, recruitment, and onboarding of new team members

Leading Service Management processes and performance metrics, including Incident, Request, Problem, and Change management

Managing operational SLAs, incident resolution, and driving continuous improvement activities

Analyzing operational activities and project metrics to identify improvement opportunities

Ensuring infrastructure remains secure, compliant, scalable, and efficient

Planning system upgrades to meet service level and growth demands

Leading project implementation processes, ensuring timely completion and quality outcomes

Motivating staff, leading change management, and managing risk for operational stability

Supporting business continuity, disaster recovery, and fostering proactive communication across teams

Building relationships with teams, stakeholders, and customers to drive operational success and continuous improvement

What you’ll bring along

Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.

Minimum of 10 years of experience in a similar role

Strong leadership and communication skills to inspire teams and engage stakeholders

Proven experience in managing Service Support teams and implementing ITIL frameworks

Expertise in Service Operations processes, problem-solving, and project management

Solid stakeholder management and a customer-focused approach

Experience in managing performance metrics, SLAs, and optimizing operational efficiency

Strong organizational skills with the ability to prioritize and meet deadlines

Ability to maintain secure, reliable, and scalable IT infrastructure

Proactive mindset with a commitment to continuous improvement and adding value to teams

Excellent command of both spoken and written English