Applications Technical Specialist

Job Description

Are you a detail-oriented, tech-savvy communicator with a passion for delivering top-notch customer service and operational excellence? Join our Applications Team as an Applications Technical Specialist and be a key liaison between our customers, sales and engineering.

Key Responsibilities

· Own and manage the Machines Manuals process - ensure timely delivery, continuous improvement, and standardization.

· Manage container sample workflow, ensuring accurate tracking and communication with engineering and customers.

· Collaborate with sales and engineering to prepare and distribute accurate project quotes. Serve as a central point of contact for customer inquiries and internal coordination.

· Build trusted relationships by professionally representing the company during quoting, project, and customer interactions.

· Gather, organize, and distribute project information to ensure seamless transition into engineering.

· Respond promptly to customer communications and inquiries with outstanding service.

· Accurately field, interpret, and route internal and external customer information.

· Attend and take minutes for weekly production meetings.

· Perform general administrative tasks in line with our “Support Built-In” philosophy - this includes greeting guests, handling NDAs, and supporting customer engagement efforts.

· Send weekly job status updates to customers and respond to follow-up requests.

· Maintain and update internal tracking systems to ensure accuracy in sales and order data.

Qualifications

· Associate or Bachelor’s degree in Business or Engineering or related field preferred.

· Familiarity with ERP systems and/or Sales Professional (or similar CRM software) a plus.

· Excellent written and verbal communication skills.

· Strong computer proficiency with Microsoft 365, Dynamics experience preferred.

· High attention to detail and commitment to quality.

· Ability to prioritize tasks and manage time effectively in a fast-paced environment.

· Positive attitude with a strong desire to contribute to a collaborative, evolving team culture.

· Willingness to grow and adapt in alignment with company growth.Company Description

Morrison Container Handling Solutions in Glenwood, Illinois, is the industry leader in the innovative design and manufacture of timing screws, change parts, custom container handling products, assemblies, and machines for the packaging industry.

We are an established, family-run company with a record of success in solving the most complex container handling problems for national and international companies, always with our support-built-in culture. Morrison offers a competitive salary and benefits package including health insurance, life insurance, and disability insurance, 401(k) plan, profit-sharing, and tuition reimbursement.

Full-time