Service Advisor

Job Description

Description:

Laird Noller Companies is looking to hire a Service Advisor to join their Ford team. As one of the longest-standing family-owned, award-winning dealerships, Laird Noller is committed to providing a supportive, employee-focused environment and delivering the highest level of customer satisfaction.Position Overview:

Employment Type: Full-time

Work Schedule: Monday to Friday, with rotating Saturdays

Compensation: $50,000 - $80,000 annually, plus commission

Location: Ford and Mazda team at Laird Noller CompaniesJob Responsibilities:

Customer Interaction: Greet customers and schedule service appointments.

Documentation: Record customer vehicle concerns and write detailed repair orders, describing problems and necessary repairs.

Communication: Translate customer repair concerns to technicians and ensure clear communication between both parties.

Customer Explanation: Explain the repairs to customers in a clear and understandable manner.

Cost and Time Estimation: Estimate the cost and time required for repairs.

Sales: Sell necessary parts and services to customers.

Customer Service: Handle customer complaints professionally and ensure customer satisfaction.

Repair Orders: Close repair orders after work is completed.

Customer Satisfaction: Maintain a strong focus on achieving 5-star customer satisfaction ratings.

Benefits:

Retirement Plan with 401(k) matching

Paid Time Off (PTO)

Health Insurance (Medical, Dental, Vision)

Life Insurance

Employee Discount on services and products

Professional Development Assistance to support career growth

Referral Program for earning bonuses

Flexible Spending Account (FSA) and Health Savings Account (HSA)Work Environment:

Laird Noller Companies emphasize an employee-focused culture with high employee retention, making it an ideal place for career development.

The role will involve customer service and working closely with technicians to ensure smooth operations and excellent customer experiences.

If you have experience as a Service Advisor and are looking to join a respected, long-standing company with excellent compensation and benefits, this is a great opportunity for you.Requirements:

1 year of relevant Service Advisor experience is required.

Full-time