Call Center Representative

Job Description

Company Description

About Us

At Next Coms Talk, we specialize in delivering clear, effective, and professional communication solutions to help businesses connect with their audiences. With a strong foundation in customer interaction and internal messaging strategies, we are committed to excellence, innovation, and the personal growth of every member of our team.Job Description

Job Description

We are seeking a motivated and detail-oriented Call Center Representative to join our growing team in Boston. In this role, you will serve as the first point of contact for customers, providing support, answering inquiries, and resolving issues in a professional and efficient manner.

Responsibilities

Handle incoming and outgoing calls in a courteous and professional manner

Provide accurate information about products and services

Resolve customer issues efficiently and escalate when necessary

Maintain detailed records of customer interactions using internal systems

Meet daily and weekly performance targets

Collaborate with team members and supervisors to improve service delivery

Qualifications

Qualifications

High school diploma or equivalent; additional education is a plus

Excellent verbal and written communication skills

Strong problem-solving and multitasking abilities

Ability to remain calm under pressure

Previous call center or customer service experience is preferred

Additional Information

Benefits

Competitive salary package

Opportunities for career advancement

On-the-job training and skill development

Supportive team environment

Full-time, stable employment

Full-time