Call Center Agent

Job Description

Job Description

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Answering and efficiently handling or Directing incoming calls

Maximizing opportunities to confirm room, dinner and show reservations sales

Inputting room, restaurant and show reservations in the appropriate computer systems

Providing callers with necessary confirmation

Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities

Listening and documenting information accurately while on calls

Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as neededQualifications

Must be at least 21 years of age or older

Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department

Willingness to work a flexible schedule that varies according to business needs

Reading and communicating (writing and speaking) fluently and professionally in English

Knowledge of languages additional to English is preferred

Minimum of one year work experience in a high-volume call center

Proficient in MS Office & able to type at least 30 WPM

Requires the ability to work efficiently and within a team environment

Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Full-time