IT Project Manager

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Business Unit Summary - Infrastructure (INF)

Department Summary - SS-IT-Client Solutions

Job Summary

The Information Technology Project Management Office is the business’s Global Partner for delivery of Technology Projects. The Project Manager has a clear understanding of what it takes to deliver the project objectives by being responsible for leading a project from initiation to handover. This includes planning, execution, managing resources, scope management, and risk control.

Duties and Responsibilities

• Lead the planning, execution, and monitoring of all IT projects from initiation to closure

• Develop and maintain detailed project plans, to both execute the project and monitor its progress.

• Manage and motivate project teams to achieve project objectives within scope, schedule, and budget.

• Identify and mitigate project risks and issues and develop contingency plans to address unforeseen challenges.

• Compile and present project status reports to stakeholders, including executive management.

• Effectively communicate project progress, issues, and risks to all stakeholders

• Use Smartsheet to Manage and maintain project documentation, including scope statements, requirements documents, Risk, Issue and change logs

• Collaborate with cross-functional teams from within Foundever business stakeholders, vendors and clients.

• Management of multiple projects at one time

Qualifications - Experience

Technical Competencies

• MS Office

MS Project, Smartsheet, experience preferable

Qualifications - Education

• 3+ years of Project Management experience

• 3+ years of technology experience or IT Project Management experience

• University/College Degree or relevant experience

• ITIL, Prince 2, PMP certifications (Preferable)

• English Fluency (Required)

• Fluency in additional languages such as Chinese, French, etc. (Preferable)

Qualifications - Other

• Self-Motivated

• Proven experience in leading, motivating and managing cross-functional teams

• Understanding of project management methodologies and practices

• Experience with project management software such as MS Project/Smartsheet or similar tools

• Excellent written and verbal communication skills

• Ability to effectively manage and prioritize multiple tasks

• Ability to work independently and as part of a team

• Strong organizational and time management skills

• Strong analytical and problem-solving skills

This is a fantastic opportunity for a motivated individual to learn the ropes of carrier analysis and become a valuable asset to our team. If you're eager to learn, contribute, and build a career in the telecommunications field, we encourage you to apply.