Patient Access Representative

Job Description

POSITION SUMMARY

Reporting to the Senior Operations Manager, the Patient Access Representative presents the first professional image of Family Christian Health Center through telephone interactions. Responsible for answering phone calls promptly, responding to patient and client inquiries and scheduling patient appointments, and other assigned duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer all inbound calls promptly and professionally

Monitor calls in queue and staff availability.

Manage daily triage call schedule.

Assist with managing the on-call schedules.

Transfer calls to appropriate staff, departments and suites

Schedule patient appointments, accordingly, process cancellations and facilitate appointment reschedules

Work to ensure that the Department is operating effectively and efficiently, consistent with Family Christian Health Center’s mission

Attend staff meetings as announced by Management

Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations such as: OSHA, HIPAA, and Federal Governments.

Complete call logs and reports

Verify medical insurances for all new patients and same day patients

Route and respond to After Hour Calls from the answering service.

Communicate with the InQuicker administer when providers are out of the office and hours change.

Process Patient Portal Appointment Request

Update patient charts with no show class attendance.

Update phone list

Train new staff and retrain staff.

Process Medfusion patient portal demographic profile updates.

Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

High School Diploma or equivalent. Bachelor’s degree preferred

Min of 2 years experience in a fast paced, high call volume environment – health care a plus

Bilingual in English and Spanish (preferred)

Requires Windows based computer skills and telephone experience preferred - Microsoft Office a plus

Ability to strongly embrace and personify the mission of Family Christian Health Center

Proficient in multi-tasking and problem solving in a fast-paced work environment

Demonstrates capability for working in a multi-cultural setting

Excellent customer service skills

Ability to collaborate and interact with a diverse group of health care professionals

Typing speed of 30-45 wpm

Aptitude to interpret administrative policies and procedures and apply to work situations

Advanced oral, written and interpersonal communication and listening skills

Possess a positive and open-minded attitude as it relates to professionalism and excellence of customer service

EMR experience

Medical terminology (preferred)

Have a proficient understanding of insurances.

Knowledge of the Patient Access Center Policy and Procedure

Full-time