Field Service and Sales Specialist

Job Description

Join the team at Prescott’s, Inc. — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Preventative Maintenance Medical (PMM) — subsidiary of Prescott's, Inc.

We are looking for a driven Field Service and Sales Specialist to perform on-site maintenance and repairs for medical and laboratory equipment in Columbus, Ohio, and its surrounding areas.

As a Field Service and Sales Specialist, you will play a vital role in our team, providing technical support and outstanding service to our customers. Your responsibilities will include diagnosing and repairing equipment, conducting preventative maintenance, and ensuring customer satisfaction. In addition, you will be responsible for establishing new relationships with customers, while maintaining the existing book of business. Through your expertise and commitment to exceptional customer service, you will help drive the success and growth of our business.

Responsibilities

Installation, maintenance, and repair of Medical and Laboratory Sterilization and Disinfection equipment at customer locations.

Create and maintain relationships with customers to better understand and achieve their needs

Identify and visit new customers to create opportunities for growth within our platform

Perform routine maintenance and inspections per OEM specifications.

Diagnose equipment malfunctions and perform necessary repairs.

Ensure quality standards are met by conducting rigorous testing and calibration of equipment.

Provide technical support to customers, answering questions and resolving issues in a timely manner.

Maintain accurate and up-to-date service records and documentation; manage all reporting about the health of customer's accounts

Collaborate with internal teams to escalate and resolve complex technical issues.

Participate in training programs to enhance technical knowledge and skills.

Occasional travel to customer sites for additional training, support, or installations.

Adhere to safety protocols and maintain a clean and organized work environment.

Requirements

High School Diploma or GED

Minimum of 0-2+ years of experience in field service or a similar role.

Strong technical and troubleshooting skills in mechanical systems.

Experience with medical equipment preferred.

Excellent customer service and communication skills.

Ability to work independently and under minimal supervision.

Flexible and adaptable to changing priorities and schedules.

Strong problem-solving and critical thinking abilities.

Familiar with using diagnostic tools and software.

Willingness and ability to travel

Valid driver's license and clean driving record.

Ability to lift and carry heavy equipment (up to 40 pounds).

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

* Paid time off

* Healthcare insurance (medical dental, and vision coverage)

* Accident insurance, critical illness, and hospital indemnity insurance

* Short term (employee paid) and long-term disability (employer paid)

* 401K plan with company matching.

* Continuous learning and development - offering opportunities for training, workshops, and certifications.

* Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive

Company car or car allowance, daily per diem, company cell phone, will also be provided for this position.