Patient Experience Specialist

Job Description

The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.

Essential Duties and Responsibilities:

Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently.

Identify emergent calls and route them to the appropriate team members.

Communicate as needed with multiple departments to ensure appropriate workflows are being used.

Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines.

Experience Qualifications:

At least one year in customer service

At least one year in a medical office

Oncology experience preferred

Other Qualifications:

Excellent verbal, written, and interpersonal skills

Excellent customer service skills

Moderate computer skills including:

Microsoft Office Applications (Outlook, Word, Excel)

EMR (Electronic Medical Records)

Practice Management Systems

Columbus Oncology and Hematology is an Equal Opportunity Employer.

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Full-time