Field Service Technician

Job Description

Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance-related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

Position Responsibilities

Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair

Represent Orange EV in the utmost professional manner

Utilize the Remote Monitoring System and the service-keeping system to determine a service plan and prioritize customer needs

Accurately record all service activity in the service record-keeping system

Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario

Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing

Evaluate conversion vehicle candidates and prepare thorough reports on the condition

Support Customer Technicians and Third-Party Service Providers with ancillary repairs

Provide a secure remote location for tools, parts, and other necessary items

Deliver Operator and Maintenance training in addition to sales and business development support

Travel as required for initial training and to ensure service team goals and customer needs are met.

Position Qualifications

High School Diploma; related technical degree preferred

Travel as required for initial training and to ensure Service Team goals and customer needs are met

1 or more years experience in automotive or electrical industries

Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.

Knowledge of principles and processes for providing superior customer service

Analytical approach to problem-solving

Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs

Ability to squat, sit, lay under, or climb on the vehicle routinely.

Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule

Ability to set and prioritize goals and achieve them per a schedule

Ability to execute and follow through on instructions given by supervisor

Ability to articulate clearly when writing including composition, spelling, and punctuation.

Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Full-time