Hotel Front Desk Receptionist

Job Description

$14 hourlyResponsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Connect with the housekeeping department to ensure guest accommodations are ready

Mitigate customer complaints as neededQualifications:

High school diploma, GED, or equivalent

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Well-versed in taking telephone calls and handling stressful situations

Exhibits working knowledge of Microsoft Office and reservation management systemsAbout Company

The Best Western Shelby Inn and Suites opened in 2013 and has proudly served guests in Toole County, Montana, ever since. This property has earned Best Western's highest honors repeatedly and strives for excellence with every guest during each stay.

Full-time