Customer Service Executive

Job Description

Job Opportunity: Customer Support Representative/Account Representative-Sr

Location: Columbus, OH

Contract Duration: 6-12 months with possible extension

Pay Rate: $19.16/hour (W2).

Work Schedule Overview:

Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Job Responsibilities for Client Support Service Professional:

Provide exceptional support for Morgan Stanley clients through incoming calls, addressing service inquiries with accuracy and efficiency.

Assist with Cash Management products, online account access, mobile app usage, and general financial questions.

Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.

Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Hybrid remote