Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

For four generations, we have been a family owned business committed to serving all of your automotive needs whether it be sales, leasing, service, parts, body repairs and accessories. Bill Walsh Automotive Group has nine separate showrooms, seven mechanical repair and parts centers, and over 250 employees located on seven campuses throughout LaSalle County.

Full-time