Customer Service Rep/DISPATCHER

Job Description

Job Summary:

As a CSR/Dispatcher, you’ll be the heartbeat of our operations—serving as the key link between our clients, drivers, and office staff. You'll handle incoming calls, schedule rides, coordinate with drivers, and help resolve issues in real time. This position requires a calm, confident communicator who can think quickly, solve problems, and keep things running smoothly—even when it gets hectic.

Responsibilities:

Answer and handle high volumes of incoming calls with professionalism and empathy

Schedule, modify, and cancel rides using scheduling software

Dispatch trips to drivers and monitor their progress throughout the day

Communicate effectively with clients, caregivers, and facilities regarding ride status

Address and resolve scheduling issues or delays promptly

Maintain accurate data entry and trip records

Provide excellent customer service and demonstrate patience, especially with elderly or medically vulnerable clients

Collaborate with office and field staff to ensure smooth operations

Requirements:

Prior experience in dispatching, customer service, or transportation scheduling preferred

Ability to thrive in a fast-paced, multitasking environment

Strong problem-solving and communication skills

High level of patience, empathy, and professionalism

Proficiency with computers and scheduling systems

Availability for rotating shifts, including occasional weekends if needed

Familiarity with Cape Cod geography is a plus

What We Offer:

Flexible part-time or full-time schedule

Competitive hourly pay based on experience

Supportive and mission-driven team

Opportunity to grow within a well-established company

Meaningful work that directly impacts people’s lives

Ready to Join Our Team?

Prime Medical Transport is a non-emergency medical transport company servicing Cape Cod and the South Coast. We service customers from private homes, skilled nursing facilities and assisted living communities. Our reputation for caring and getting customers to their appointment on-time is outstanding.

Part-time