Supervisor, Patient Access, Full Time, First Shift

Job Description

Required Qualifications:

• Associate degree from an accredited college or university required (significant progress

towards bachelor’s degree may be considered in lieu of degree)

• Must be legally authorized to work in the United States without company sponsorship

• Must possess a demonstrated knowledge of patient registration and pre-service

activities, point-of-service collections, and pre-service processes.

• Knowledge of patient access services and the overall effect on the revenue cycle

• Experience working in a role that requires prioritization of multiple critical priorities

while ensuring quality and achievement of performance metrics

• A thorough understanding of government and commercial insurance plans, payor,

networks, and government resources

• Demonstrates effective communication with a customer and simplifying complex

information

• Excellent phone presentation and communication skills

• Advanced problem-solving skills and the ability to work collaboratively with other

departments to resolve issues with innovative solutions

• Strong organizational skills and attention to detail

• Working knowledge of medical terminology, ICD-10, and CPT Coding

• Ability to work independently, make decisions, meet deadlines, multi-task, and solve

problems while working under a moderate to high degree of pressure

• Proficient in Microsoft Office and hospital-based computer system (preferably EPIC)

• CRCA- SCHFMA’s Certified Revenue Cycle Associate certification (or comparable

Revenue Cycle certification through AAHAM or HFMA)

• Four years of experience in a healthcare revenue cycle position or clinic operations

experience or at least 1 year of related experience in a related leadership role.

• CPR Certification (May be attained after hire into position)

Preferred Qualifications:

• Bachelor’s or master’s degree from an accredited college or university

• CHAA- NAHAM’s Certified Healthcare Access Associate certification (must be attained

within first year)

Full-time