Account Administrator

Job Description

A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include:

•Process employee and account terminations.

•Process invoices and payments of accounts; including “Urgent” letter collection procedures.

•Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.

•Process incoming and outgoing mail daily.

•Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.

•Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.

•Attend in-house training sessions.

•Maintain a professional and helpful manner at all times.

•Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.

•Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.• Proficiency in management systems and tools for organizing and maintaining account information.

• Strong skills in Microsoft Word for document preparation and correspondence.

• Demonstrated ability to provide excellent customer service in a meticulous and organized setting.

• Experience with data entry and maintaining accurate records.

• Capability to automate processes and improve administrative workflows.

• Knowledge of account adjustments and related procedures.

• Effective communication skills to interact with clients and internal teams.