Geek Squad Agent (Retail Store)

Requisition Number

983693BR

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What you’ll do

Provide positive, timely service to customers during the check-in and checkout process

Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps

Help set up and repair technology devices for customers

Monitor service queues and provide accurate status updates to customers

Clearly communicate and partner with fellow agents

Basic qualifications

3 months of experience in working in retail or customer service

Passion for technology and desire to solve problems

Must be able to adapt and learn new skills in a fast-paced industry

Ability to work a flexible schedule, including holidays, nights and weekends

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Employment Category

Full time

Worker Type

Regular

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

15.00

Maximum Pay

17.88

Store Number or Department

000432 Monroeville PA Store

Address Line 1

200 Mall Circle Dr

Search Categories

Geek Squad, Retail

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.